504 status

Incident Report for ZapSign

Resolved

This incident has been resolved.

Posted Dec 05, 2023 - 11:37 GMT-03:00

Update

We are stable but continuing to monitor for any further issues.

Posted Nov 30, 2023 - 11:04 GMT-03:00

Update

We are continuing to monitor for any further issues.

Posted Nov 29, 2023 - 11:54 GMT-03:00

Update

We are continuing to monitor for any further issues.

Posted Nov 29, 2023 - 09:59 GMT-03:00

Monitoring

We applied a fix and we are currently monitoring the application performance

Posted Nov 28, 2023 - 18:14 GMT-03:00

Update

ETA: 30 minutes ( deadline: 6:20 PM GMT-3)

Posted Nov 28, 2023 - 17:51 GMT-03:00

Identified

We are facing a AWS Network (VPC) throttling so all our requests are failing and returning 504 status

Posted Nov 28, 2023 - 16:46 GMT-03:00

This incident affected: API and Web (Sign flow, Contract management, Templates, Background check, Contacts, Dashboard, Settings).