Intermitent request timeout
Today we have noticed that our AWS database was with some troubles to process write operations, this created a queue that impacted the waiting time for some requests. The incident was found at 14:30 UTC-0 and was solved at 17:00 UTC-0. Between the discovery and resolution the waiting time was gradually reducing.
This incident affected: API and Web (Sign flow, Contract management, Templates, Background check, Contacts, Dashboard, Settings).