Access Issues to ZapSign from Certain DNS Providers / Problemas de acesso à ZapSign de determinados provedores de DNS
Incident Report for ZapSign
Resolved
This incident has been resolved.
Posted Dec 05, 2023 - 11:35 GMT-03:00
Update
ETA: 05/12 - 04:00 GMT -3
Posted Dec 04, 2023 - 14:38 GMT-03:00
Identified
[EN] We are currently experiencing access issues with ZapSign for users who are connected through specific DNS providers. This problem may result in difficulties or delays when trying to reach our platform.

[PT-BR] No momento, estamos enfrentando problemas de acesso ao ZapSign para usuários que estão conectados por meio de provedores de DNS específicos. Esse problema pode resultar em dificuldades ou atrasos ao tentar acessar nossa plataforma.

[ES] Actualmente estamos experimentando problemas de acceso a ZapSign para los usuarios que están conectados a través de proveedores de DNS específicos. Este problema puede provocar dificultades o retrasos al intentar acceder a nuestra plataforma.

pt: https://clients.zapsign.com.br/help/resolvendo-problemas-de-acesso-como-executar-o-flush-dns-em-diferentes-dispositivos
en: https://clients.zapsign.com.br/en/help/solving-access-issues-how-to-perform-dns-flush-on-different-devices
es: https://clients.zapsign.com.br/es/help/resolviendo-problemas-de-acceso-cómo-ejecutar-el-flush-dns-en-diferentes-dispositivos
Posted Dec 01, 2023 - 10:25 GMT-03:00
This incident affected: API and Web (Sign flow, Contract management, Templates, Background check, Contacts, Dashboard, Settings).