Recently, we identified and managed an incident that affected the performance of our API, resulting in a temporary increase in response time and minor instabilities for some of our users. This statement aims to provide a clear summary of what happened and the actions we took to resolve the incident.
Impact: Increase in application response time and momentary instabilities.
During a routine monitoring, our team detected an abnormal traffic pattern that triggered our automated security protocols, designed to protect our services and data. As a result, some operations of our API experienced increased response times, in addition to brief periods of instability.
It is important to emphasize that these security mechanisms are essential to maintain the integrity and availability of the services we offer. The activation of these protocols was a preventative measure, aligned with our strict security practices.
Timestamp: The incident occurred between 7:34 AM and 8:06 AM in the Brasília time zone (UTC-3).
Feb 23, 07:30 GMT-03:00