Access Issues to ZapSign from Certain DNS Providers / Problemas de acesso à ZapSign de determinados provedores de DNS
Identified - [EN] We are currently experiencing access issues with ZapSign for users who are connected through specific DNS providers. This problem may result in difficulties or delays when trying to reach our platform.

[PT-BR] No momento, estamos enfrentando problemas de acesso ao ZapSign para usuários que estão conectados por meio de provedores de DNS específicos. Esse problema pode resultar em dificuldades ou atrasos ao tentar acessar nossa plataforma.

[ES] Actualmente estamos experimentando problemas de acceso a ZapSign para los usuarios que están conectados a través de proveedores de DNS específicos. Este problema puede provocar dificultades o retrasos al intentar acceder a nuestra plataforma.

pt: https://clients.zapsign.com.br/help/resolvendo-problemas-de-acesso-como-executar-o-flush-dns-em-diferentes-dispositivos
en: https://clients.zapsign.com.br/en/help/solving-access-issues-how-to-perform-dns-flush-on-different-devices
es: https://clients.zapsign.com.br/es/help/resolviendo-problemas-de-acceso-cómo-ejecutar-el-flush-dns-en-diferentes-dispositivos
Dec 01, 2023 - 10:25 GMT-03:00
504 status
Update - We are stable but continuing to monitor for any further issues.
Nov 30, 2023 - 11:04 GMT-03:00
Update - We are continuing to monitor for any further issues.
Nov 29, 2023 - 11:54 GMT-03:00
Update - We are continuing to monitor for any further issues.
Nov 29, 2023 - 09:59 GMT-03:00
Monitoring - We applied a fix and we are currently monitoring the application performance
Nov 28, 2023 - 18:14 GMT-03:00
Update - ETA: 30 minutes ( deadline: 6:20 PM GMT-3)
Nov 28, 2023 - 17:51 GMT-03:00
Identified - We are facing a AWS Network (VPC) throttling so all our requests are failing and returning 504 status
Nov 28, 2023 - 16:46 GMT-03:00
Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
99.92 % uptime
Today
Web Operational
90 days ago
99.93 % uptime
Today
Sign flow ? Operational
90 days ago
99.92 % uptime
Today
Contract management ? Operational
90 days ago
99.93 % uptime
Today
Templates ? Operational
90 days ago
99.93 % uptime
Today
Background check ? Operational
90 days ago
99.93 % uptime
Today
Contacts ? Operational
90 days ago
99.93 % uptime
Today
Dashboard ? Operational
90 days ago
99.93 % uptime
Today
Settings ? Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 3, 2023

No incidents reported today.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

Unresolved incident: Access Issues to ZapSign from Certain DNS Providers / Problemas de acesso à ZapSign de determinados provedores de DNS.

Nov 30, 2023

Unresolved incident: 504 status.

Nov 29, 2023
Nov 28, 2023
Intermitent request timeout
Resolved - Today we have noticed that our AWS database was with some troubles to process write operations, this created a queue that impacted the waiting time for some requests. The incident was found at 14:30 UTC-0 and was solved at 17:00 UTC-0. Between the discovery and resolution the waiting time was gradually reducing.
Nov 28, 14:07 GMT-03:00
Nov 27, 2023
Application instability
Resolved - This incident has been resolved.
Nov 27, 18:28 GMT-03:00
Update - We had an scaling issue with AWS, the issues are already resolved but the incident started at 20:15PM (UTC-0) and was solved as 21:20PM (UTC-0). Until all the pods were scaled it`s possible that some requests toked more than usual.
Nov 27, 18:27 GMT-03:00
Identified - The issue has been identified and a fix is being implemented.
Nov 27, 18:15 GMT-03:00
Nov 26, 2023
Production maintenance
Completed - The scheduled maintenance has been completed.
Nov 26, 08:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 07:00 GMT-03:00
Scheduled - We will be undergoing scheduled maintenance during this time where our application will be unavailable
Nov 23, 10:50 GMT-03:00
Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

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